1. Vodacom Home Internet

A. Service Overview

Vodacom Home Internet is an uncapped internet service governed by an Acceptable Use Policy. which may vary depending on the specific service type. Coverage maps are provided by Vodacom and are based on tower capacity and 3D signal strength modelling.

Please note that factors such as device placement, interference from buildings or other structures, weather conditions, and vegetation may impact your router’s ability to connect to the 5G network. In such cases, your device will automatically fall back to 4G LTE-Advanced, with speeds of up to 300Mbps.

B. Billing & Cancellations

This is a monthly billed service that continues on a month-to-month basis until cancelled.

• Cancellations require one full calendar months’ notice and must be submitted via the Control Panel or be submitted via email to cancellations@somangayeinternet.co.za or Submitted using our +27836679634.
• If the service was purchased as part of a promotion, additional cancellation terms may apply.
• Cancellation requests must be submitted by 5 PM on the 28th of the month.
• Service changes within the Vodacom Home Internet options can be made at any time before 5 PM on the last day of the month, and will take effect from the 1st of the following month, subject to applicable service change rules and promotional terms.

C. Service Availability & Location Lock

• During sign-up, availability is determined based on the address provided.
• The SIM card is locked to the registered address, which must also be the location of the first connection.
• Use of the SIM at a different location is not permitted.
• Somangaye Internet reserves the right to suspend or cancel services that are frequently moved between locations.
• If the new location is outside of Vodacom coverage, the service must be cancelled, and standard cancellation policies and fees will apply.

D. Device Requirements

• HUAWEI 5G CPE PRO 2
• ZTE 5G CPE MC888D
• ZTE G5TS 5G Router
• ZTE G5B 5G Router
• TP-Link MR600 4G Router

E. Activation & Payment

• A pro-rata invoice will be issued on the day of purchase.
• Once the SIM is activated, a new pro-rata invoice will be generated, and the original purchase invoice will be credited.
• Accepted payment methods include EFT and Paystack Payment Gateway.
• The selected payment method will apply to all services under your profile.
• Paystack payments must clear before delivery (this may take up to 5 days).
• After delivery, please allow up to 24 hours for data allocation once the SIM is inserted into the device.

F. RICA Compliance

The purchase of Vodacom Home Internet is subject to RICA regulations.

• You will be required to provide valid documentation during sign-up and upon delivery.
• RICA documents must be handed to the courier, who will forward them to Somangaye Internet.
• Your personal information will be shared with the courier, courier company, and Somangaye Internet solely for RICA compliance, unless otherwise required by law.

G. SIM Swaps

SIM swaps will be processed where possible. A delivery fee for the new SIM will be charged to your account.

H. Acceptable Usage Policy

Acceptable Usage Policy

2. MTN Home Internet

A. Service Overview

MTN Home Internet is an uncapped internet service governed by an Acceptable Use Policy. which may vary depending on the specific service type. Coverage maps are provided by MTN and are based on tower capacity and 3D signal strength modelling.

Please note that factors such as device placement, interference from buildings or other structures, weather conditions, and vegetation may impact your router’s ability to connect to the 5G network.

B. Billing & Cancellations

This is a monthly billed service that continues on a month-to-month basis until cancelled.

• Cancellations require one full calendar months’ notice and must be submitted via the Control Panel or be submitted via email to cancellations@somangayeinternet.co.za or Submitted using our +27836679634.
• If the service was purchased as part of a promotion, additional cancellation terms may apply.
• Cancellation requests must be submitted by 5 PM on the 28th of the month.
• Service changes within the Vodacom Home Internet options can be made at any time before 5 PM on the last day of the month, and will take effect from the 1st of the following month, subject to applicable service change rules and promotional terms.

C. Service Availability & Location Lock

MTN 5G is only available in pre-defined coverage areas.

• During sign-up, availability is determined based on the address provided.
• The SIM card is locked to the registered address, which must also be the location of the first connection
• Use of the SIM at a different location is not permitted.
• Somangaye Internet reserves the right to suspend or cancel services that are frequently moved between locations.
• If the new location is outside of MTN Fixed LTE coverage, the service must be cancelled, and standard cancellation policies and fees will apply.

D. Device Requirements

The SIM must be used in a MTN-approved 5G router that is not network-locked. Approved devices include:

• HUAWEI 5G CPE PRO 2
• ZTE 5G CPE MC888D
• ZTE G5TS 5G Router
• ZTE G5B 5G Router

E. Activation & Payment

• A pro-rata invoice will be issued on the day of purchase.
• Once the SIM is activated, a new pro-rata invoice will be generated, and the original purchase invoice will be credited.
• Accepted payment methods include EFT and Paystack Payment Gateway.
• The selected payment method will apply to all services under your profile.
• Paystack payments must clear before delivery (this may take up to 5 days).
• After delivery, please allow up to 24 hours for data allocation once the SIM is inserted into the device.

E. Activation & Payment

• A pro-rata invoice will be issued on the day of purchase.
• Once the SIM is activated, a new pro-rata invoice will be generated, and the original purchase invoice will be credited.
• Accepted payment methods include EFT and Paystack Payment Gateway.
• The selected payment method will apply to all services under your profile.
• Paystack payments must clear before delivery (this may take up to 5 days).
• After delivery, please allow up to 24 hours for data allocation once the SIM is inserted into the device.

F. RICA Compliance

The purchase of an MTN Home Internet is subject to RICA regulations.

• You will be required to provide valid documentation during sign-up and upon delivery.
• RICA documents must be handed to the courier, who will forward them to Somangaye Internet.
• Your personal information will be shared with the courier, courier company, and Somangaye Internet solely for RICA compliance, unless otherwise required by law.

G. SIM Swaps

SIM swaps will be processed where possible. A delivery fee for the new SIM will be charged to your account.

H. Acceptable Usage Policy

Acceptable Usage Policy

3. Telkom Home Internet

Telkom Home Internet

A. Service Overview

Telkom LTE is a best-effort wireless service, meaning no minimum service levels or speeds are guaranteed. Speeds vary based on the type of connection and several environmental factors, including but not limited to:

• Distance from the nearest tower
• Weather Conditions
• Interference within or around the property

Typical speeds within Telkom LTE coverage areas range between 10Mbps and 50Mbps.

B. Billing & Cancellations

• This is a monthly billed service that continues on a month-to-month basis until cancelled.
• Cancellations require at least one full calendar months’ notice and must be submitted via the Control Panel.
• Cancellations and service changes cannot be submitted or removed after 5 PM on the second-last or last day of the month.
• Service upgrades or downgrades can be requested at any time (subject to the same cut-off times) and will take effect from the 1st of the following month
• Promotional purchases may carry additional terms and conditions.

C. Data Allocation & Validity

• Anytime Data: Valid for 60 days from purchase (not exceeding two calendar months, including the month of purchase).
• Night Surfer Data (where applicable): Free data available between 12 AM and 7 AM, valid for 30 days from purchase (not exceeding the month of purchase).
• Top-Up Data: Can be purchased once-off and is payable immediately.
• Anytime Top-Up Data: Valid for 60 days (same rules as above).
• Rollover: Unused data will only roll over if the service is active and paid up to date.

D. Data Usage Sequence

Data is consumed in the following order:

During Normal Hours:

1. Anytime Data

2. Anytime Top-Up Data

During Night Surfer Hours (12 AM - 7 AM)

1. Night Surfer Data

2. Anytime Data

3. Anytime Top-Up Data

Data usage and balances are updated every 24 hours based on information received from Telkom and can be viewed in the Control Panel.

E. Coverage & Mobility

• This is a mobile wireless service and can be used anywhere within Telkom LTE coverage areas.
• Somangaye Internet does not provide support for services used outside of coverage areas.
• Clients purchasing the service for use at an address not covered by the Telkom Coverage Map do so at their own risk.
• Services purchased with a modem must be used with the provided modem. Failure to do so may result in service issues.
• The modem model is determined at Telkom’s discretion.

F. Device Warranty & Returns

• Modems ordered through Somangaye Internet with a Telkom SIM carry a 1-year warranty.
• Warranty claims will be handled by Somangaye Internet on behalf of the client.
• In accordance with the Consumer Protection Act, Somangaye Internet offers a 5-business-day return policy.
• Devices must be returned in their original condition, including all packaging and accessories.
• The cost of return shipping is the client’s responsibility and will be charged to the client’s account if arranged by Somangaye Internet.

G. Ordering, Delivery & Payment

• A pro-rata invoice and pro-rata data (where applicable) will be generated on the purchase date.
• On the activation date, the invoice will be recalculated and adjusted accordingly.
• Any credits will be applied to the next invoice; any outstanding amounts will be debited immediately.
• The only accepted payment method is EFT or Paystack Recurring Payments.
• The SIM/device will be delivered within 10 business days, provided payment has cleared (which may take up to 5 days).
• Please allow up to 24 hours after delivery for service activation.

H. RICA Compliance

• The purchase of Telkom LTE services is subject to RICA regulations.
• Clients must provide required documentation during sign-up and upon delivery.
• RICA documents must be handed to the courier, who will forward them to Somangaye Internet.
• Your personal information will be shared with the courier, courier company, and Somangaye Internet solely for RICA compliance, unless otherwise required by law.

I. SIM Swaps

• SIM swaps will be processed where possible at no charge.
• A delivery fee for the new SIM will be charged to the client’s account.

J. Additional Terms

This service is also subject to the Terms & Conditions of Telkom SA SOC Limited, which can be found here: Telkom Terms & Conditions