1. Who we are
We at Somangaye Internet have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to our website including Control Panels.
You can visit www.somangayeinternet.co.za without revealing who you are or providing any personal information about yourself.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
2. Information we collect
- Account information: name, ID/passport number, address, phone number, email address.
- Billing information: billing address, payment details processed via Paystack, invoice history via Zoho Books.
- Service information: installation address, connection type, usage data required to deliver and support Fibre, Mobile/Home Internet, Web Hosting or VoIP services.
- Technical information: IP address, device and browser information, and cookies used on our website.
- Communication records: support tickets, call recordings (where disclosed), and correspondence with our team.
3. Why we process your information
- To set up, activate, and maintain the services you order.
- To bill you correctly and process payments securely.
- To respond to support requests and resolve faults.
- To meet legal obligations, including RICA registration and tax/invoicing requirements.
- To send you service notices, and, where you have opted in, promotional communication.
4. Legal basis for processing
We process personal information where it is necessary to perform a contract with you, to comply with a legal obligation, on the basis of your consent (for example, marketing communication), or where we have a legitimate interest in operating and securing our network.
5. Sharing your information
We share personal information only where necessary, with:
- Payment processors (Paystack) to process transactions securely.
- Our accounting platform (Zoho Books) to generate and manage invoices.
- Upstream network and infrastructure providers, to the extent needed to deliver Fibre, Mobile/Home Internet or VoIP connectivity.
- Regulators or law enforcement, where required by law, including under RICA.
We do not sell personal information to third parties.
6. Data retention
We retain personal information for as long as your account is active, and thereafter for the period required to meet our legal, tax and regulatory obligations, after which it is securely deleted or anonymised.
7. Security
We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and disclosure, including restricted access to billing and account systems and encrypted payment processing.
8. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of inaccurate or outdated information.
- Object to the processing of your personal information in certain circumstances.
- Withdraw consent to marketing communication at any time.
- Lodge a complaint with the Information Regulator of South Africa.
9. Cookies
Our website uses cookies to keep you logged in, remember preferences, and understand how our site is used. You can disable cookies in your browser settings, though some features of the site may not work correctly.
10. Contact us / Information Officer
For any privacy-related request, contact our Information Officer at privacy@somangayeinternet.co.za.
If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at service-delivery@somangayeinternet.co.za.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by email where appropriate.